Frequently Asked Questions


Frequently Asked Questions .

Alalela’s fragrances immerse you inside aromatic notes of the blossom orange flower to the sweet and powder aroma of the rose of Damas, refreshing aroma of the Verbena, and the sweet smell of the Jasmin de Grasse. 

Our fragrances are exclusively developed by  “maîtres parfumeur ”  finest “Nez” from Grasse in the South of France respecting ancestral tradition and acquirement.

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Orders & Shipping

Our local delivery day is Friday. Make sure to get your order in by Tuesday 04:00 Pm for it to be delivered that same week, otherwise it will be delivered the following week.

You are welcome to hold onto that discount code and use it towards your next purchase with us, but unfortunately discounts cannot be used on subscriptions or wine purchases, with the exception of rosé-specific promos. If your order contains a subscription item, you will not be able to use the discount code on the other items.


Committed to make the shopping experience pleasant,  it is very important that every customer is happy with our product. We aim to make every order special however for some reason you are not please contact our customer service  [email protected] within 7 days of receiving your order. 


Once you have contacted our CS, we will issue a code and our customer service team will assist you.

Please be aware that we only accept returns for goods that might had been damaged in transit.


Use a reliable delivery service and package returns securely. Kuro Home do not offer free returns.


Note that all items must be returned unused, with authentic labels and in Kuro Home original packaging box.

Yes, as the courier service that we used will require a signature for delivering your package. If you are not at home, a not will be left to you for scheduling another day delivery.

You can also track your delivery online and organised the timing/day of delivery at your best convenience.

Once your order has been completed and transferred to a carrier, you will receive an email with your tracking number which can be used to track your order directly online.

For any further questions or requests concerning your order and its delivery, please contact our customer service via email.

If you are a business and would like to collaborate with us and place a pre-order, you are welcome to send us an e-mail.

Know more of Alalela

Our scented candles burn time last up to

  • 40+ hours for 180 gr candle
  • 50+ hours for 220 gr candles.

Do not Cut the wicks neither at the first use nor afterward. Allow time for the candle to melt evenly over the entire surface of the glass before extinguishing it (i.e. 1 to 2 hours of burning depending on the size of the candle)Dangerous, respect precautions.

To maximize burn time please trim wick before each use and allow your candle to create a pool to the edge of the glassware.  

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Produced in Grasse in the southern of France, known as the capital of the perfumery,  all ALALELA’s products are hand-poured to the highest quality standards and are certified which helps us in exceeding customer expectations.

Each one of Alalela’s scented candles is carefully sustainably produce and sourced. All our candles are ethically handcrafted while respecting the environment. 

We used natural products. Our paraffin wax is a clean white wax and has an excellent fragrance retention. Cruelty Free & Vegan paraffin wax.

You are welcome to send an e-mail to [email protected] and give us information about your business. the person in charge, will get in touch with you.

Our local support hours stands from

– Monday to Friday: 09:00 am – 01:00 pm

– weekend: closed

Nevertheless; you are welcome to send us an email 24/7 .