Refund and Return Policies for ALALELA

At ALALELA, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help. Please read our refund and return policies below:

Returns

  1. Eligibility for Returns:

    • Products must be unused, unopened, and in their original packaging.
    • Returns must be initiated within 14 days of receiving your order.
    • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

  2. How to Initiate a Return:

    • Contact us at contact(@)alalela.com or through WhatsApp at +32-495491549 with your order details and the reason for return.
    • Once approved, we will provide instructions for returning the item.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs.
    • We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds

  1. Refund Eligibility:

    • Refunds are processed for returned items that meet the conditions stated above.
    • Refunds will be issued using the original payment method used during checkout.

  2. Processing Time:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 7-10 business days.

Exchanges

  1. If you received a defective or damaged product, we are happy to replace it.
  2. Contact us within 2 days of receiving the item to request an exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used candles, soaps, or diffusers.
  • Gift cards or sale items.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us immediately at +32495491549 with photos of the damaged product and your order details.
  2. We will send a replacement or issue a full refund, including shipping costs, as soon as possible.

Contact Us

If you have any questions or need further assistance, please feel free to reach out:
📩 Email: [contact @ alalela.com ]
📲 WhatsApp: [+32-495491549] with your order details and the reason for your return.

Thank you for choosing ALALELA. We appreciate your trust in our eco-luxury creations!