Terms and Conditions | ALALELA

Welcome to ALALELA. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. General Information

  • Company Name: ALALELA
  • Registered Address: Avenue de la Toison d’or, 1050 Brussels / Belgium
  • VAT Number: BE0728502167
  • Email: contact(@)alalela.com
  • Phone: +32-495491549

These terms and conditions govern your use of our website and the purchase of our products. By accessing or using our services, you agree to be bound by these terms.

2. Products and Services

ALALELA specializes in eco-luxury home fragrances, including candles, diffusers, and related products. We strive to provide accurate descriptions and images of our products; however, slight variations may occur due to the artisanal nature of our items.

3. Ordering and Payment

  • Placing an Order: Orders can be placed via our website. All orders are subject to availability.
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment options as listed at checkout.
  • Order Confirmation: Upon placing an order, you will receive an email confirmation with details of your purchase.

4. Shipping and Delivery

  • Shipping Locations: Located in Belgium, Switzerland and RD Congo, we ship to Europe and selected international destinations.
  • Delivery Times: Estimated delivery times will be provided during checkout and may vary based on location.
  • Shipping Fees: Fees are calculated at checkout based on destination and order size.

5. Returns and Refunds

  • Eligibility for Returns: Items can be returned within 14 days of receipt if unused, in their original packaging, and accompanied by proof of purchase.
  • Refunds: Approved returns will be refunded to the original payment method within 14 business days.
  • Non-Refundable Items: Personalized or custom items are non-refundable unless defective.

6. Intellectual Property

All content, designs, and images on this website are the property of ALALELA. Unauthorized reproduction, distribution, or commercial use is prohibited.

7. Limitation of Liability

ALALELA is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Privacy Policy

We are committed to protecting your personal information. Please review our Privacy Policy for details on how your data is handled.

9. Governing Law

These terms are governed by the laws of Belgium. Any disputes arising from these terms will be resolved in Belgian courts.

10. Contact Us

For any questions or concerns regarding these terms, feel free to reach out:

  • Email: contact( @ )alalela.com
  • WhatsApp: +32-495491549

Thank you for choosing ALALELA. We look forward to enhancing your spaces with timeless luxury scents.