ALALELA Return & Refund Policy
Last updated: 06/08/2025
🏦 Return Policy
Return Window
ALALELA accepts returns within 14 calendar days from the date of delivery, in line with Belgian and EU consumer protection laws.
Return Conditions
Products must be:
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Unused and unopened,
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In original packaging,
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In resalable condition,
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Accompanied by proof of purchase.
Due to hygiene reasons, opened or used personal care items (e.g., soaps, sprays) are not eligible for return.
Return Procedure
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Email us at returns@alalela.com within 14 days of delivery.
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Include your order number, item(s), and reason for return.
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We will send return instructions and the return address.
Return Shipping
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Return shipping is at the customer’s expense.
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We recommend using a tracked shipping method.
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If the return is due to our error, we will cover the shipping costs.
Refunds
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Upon receipt and inspection, we will notify you of refund approval.
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Approved refunds are processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We do not process direct exchanges. Please return the item and place a new order.
Damaged or Incorrect Items
Don’t hesitate to get in touch with returns@alalela.com with your order number and photos of any damaged or incorrect products. We will offer a prompt resolution.
